At LaundryDesk, we strive to provide a seamless and reliable experience for all our users. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.
1. Subscription & Service Nature
LaundryDesk is a cloud-based software platform designed for laundry and dry-cleaning businesses. By subscribing to our services, you agree to this policy.
All plans are subscription-based and can be upgraded, downgraded, or canceled at any time.
2. Free Trial
- LaundryDesk may offer a trial period for new users.
- No refunds are applicable for trial payments once the trial has been activated.
- Users are encouraged to evaluate the platform during the trial period before subscribing.
3. Cancellation Policy
- You may cancel your subscription at any time from your account dashboard.
- Cancellation will stop future billing.
- Your access will remain active until the end of the current billing cycle.
- No partial refunds will be provided for unused subscription periods.
4. Refund Eligibility
Refunds are only considered under the following conditions:
- Duplicate or accidental payment.
- Technical issues preventing access to the platform (not resolved within a reasonable time).
- Service not delivered as described
Refund requests must be submitted within 7 days of the transaction date, which aligns with common industry practices.
5. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after subscription purchase.
- Partial usage of the service.
- Failure to cancel before renewal date.
- Violation of terms or misuse of the platform.
- Custom onboarding, setup, or consultation services (if applicable).
6. Refund Process
To request a refund, contact our support team with:
- Registered email ID
- Payment details / transaction ID
- Reason for refund request
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method used during purchase.
7. Failed Transactions
- If your payment is deducted but the subscription is not activated, please contact support immediately.
- Such cases will be verified and resolved, and refunds (if applicable) will be processed promptly.
8. Service Interruptions
In case of unforeseen technical issues or downtime:
- Our team will make every effort to resolve the issue quickly.
- Refunds or credits may be issued at our discretion if service disruption significantly impacts usage.
9. Changes to This Policy
LaundryDesk reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions regarding refunds or cancellations, please contact: